Terms & Conditions
/ Terms & Conditions

These terms of service apply to the use of this website at www.gemaromero.cz

Please read carefully through our terms of service before placing any orders at www.gemaromero.cz

By accessing www.gemaromero.cz and by placing an order you agree to be bound by these terms of service.
If you do not accept these terms of service, please do not use this website.
We may modify the terms of service from time to time. However if any changes are made after you have placed an order, these changes will not affect that order unless we are required to make that change by law.

We advise you to download our Terms of Service and keep a copy for your reference.

Trading company ZORZANA s.r.o
domiciled Chotěšovská 680/1, 190 00 Praha 9
ID number: 01782754
registered in the commercial register for the sale of goods through an online store located on the Internet at www.gemaromero.cz or www.babyole.cz

email: hola@gemaromero.cz


Unless otherwise stated, the copyright and other intellectual property rights in all the Material on this website are owned by Gema Romero.
You are permitted to download and print images and extracts (the “Material”) from this website for your own personal use on the basis that:

– You don’t modify those images or extracts in any way;

– The Material may under no circumstances be used for commercial purposes;

– The Material may not be used for purposes that may be offensive to GEMA ROMERO or pictured person;


We may make changes to the Material on this website or to all prices and product informatoin, at any time and without notice. The Material at gemaromero.cz may be out of date, and we make no commitment to update it.

GEMA ROMERO makes all the efforts to ensure this website is available 24 hours a day but we will not be liable if for any reason this website in not available at any time and for any period.
Access to this website may be suspended temporarily and without notice in the event of a system failure, maintenance or repair or any other reasons beyond our control.


To register with gemaromero.cz you must be over 18 years of age.
You are held responsible for the security of your password, to keep it safe and making sure that no other person has access to it.
We also reserve the right to only accept orders from those aged over 18 years old.


Please make sure the delivery address you provide is valid and accessible.
Once you submit your order it will be packed and dispatched provided:
– The delivery address has been verified
– Payment has been approved

We will send you an email confirming the receipt of your order and we will send you another email once your order has been dispatched.
The shipping country is chosen at checkout and all the prices, delivery times and delivery charges will be adjusted depending on which country your order will be shipped to.
GEMA ROMERO will make every effort to ensure your purchase gets to you quickly, safely and in the most cost effective way possible. Please note that we only sell items that we have in stock.

Please contact us at hola@gemaromero.cz to discuss delivery charges to any other locations.
All international shipments are made by Czech post and have a delivery time aimed to 5 working days.

International shipments may be subject to import duties or taxes, which are levied once a shipment reaches your country.
GEMA ROMERO has no control over these charges and cannot predict their cost. It is the customer’s responsibility to pay any additional charges for customs clearance and to clear the package from customs.
GEMA ROMERO is not responsible for any delays caused by destination customs clearance processes.
GEMA ROMERO will not pay shipping for uncollected packages and we will charge you for the cost of return shipping and administrative costs.

You have the right to cancel your purchase for any given reason within a period of 14 calendar days after the delivery of the goods.
However, to be eligible for a return, your item must be in the same condition that you received it – unworn, in the same state and packaging – with all the GEMA ROMERO labels and tags intact.
To complete your return, we require that you include the completed returns form with the order reference and your contact details. Unidentified returns may not be eligible for a return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then within 14 days we will give you a full refund excluding the postage costs of your order and the return postage costs to our address in Prague. The refund will be made by the same payment method you used when you placed your order.
We advise you to return the goods via recorded delivery as we do not take any responsibility for items lost in transit.
If your item is faulty GEMA ROMERO will refund your postage costs.

Goods are considered faulty if they are received damaged or where a manufacturing fault occurs within 14 days of purchase. Items that are damaged due to normal wear and tear are not considered faulty.

GEMA ROMERO will process all returns and exchanges as fast as possible within a period of 14 days.
Please be aware that refunds can take up to 7 working days to appear in your bank account.
If you have not received your refund yet, please contact us at:
email: hola@gemaromero.cz

We only replace an item if it is faulty or damaged and we can only replace it for the same product in the same size, subject to availability. If the same product is not available you are entitled to a full refund including shipping and return.
If you just want to exchange your item, you will need to return it and then place a new order.

The personal information you provide to GEMA ROMERO will only be used in order to fulfill the undertakings GEMA ROMERO have and to assure you the best service. Under any circumstances will GEMA ROMERO let a third party see or use your personal details without prior consent. You have the right to see your personal details upon request. You may change, correct or delete your personal details. If you wish so, please contact us at:

Dejvická pasáž, Vítězné náměstí 577/2 Dejvice, Praha

These Terms of Service and all disputes arising in connection with these Terms of Service or with the use of the website or with any purchase on the website shall be governed by and construed in accordance with Czech law.

All rights, including copyrights at gemaroemro.cz . Any use of this website or its contents, including copying or storing in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.